We’ve been closely monitoring Government health advice relating to the spread of the coronavirus. We’ll continue to follow Government recommendations with the aim of reducing the risk of passing the virus between our customers and engineers.
Information updates
We’ve been sending regular updates to our workforce. They’re well informed about symptoms, the risks of returning from, or travelling to the most affected regions and general hygiene measures.
We’ve asked our engineers returning from travelling to mainland China, Northern Italy,
South Korea and Iran to not come to work regardless of whether or not they have any symptoms of the virus.
We’ve also asked staff who develop even minor symptoms to self-isolate at home for two weeks and avoid contact with other people.
General hygiene measures
We’ve asked all our engineers to follow the standard infection control measures:
- Frequently cleaning hands using alcohol-based hand sanitiser or soap and water.
- When coughing or sneezing to cover the mouth and nose with a tissue or flexed elbow, then to dispose of the tissue immediately before washing hands.
- Avoiding close contact with anyone who has a fever and cough.
- To contact NHS 111 and seek medical care early if a fever, cough or breathing difficulty occurs.
- Avoid touching your face, especially eyes, nose and mouth.
Hygiene supplies
We’re providing bottles of hand sanitiser to our engineers and asking them to clean their hands thoroughly when they enter or leave a customer’s property.
Respirator masks and replacement filters have also been issued to staff. In line with Government advice we’re not asking our engineers to wear them unless a customer request they do so.
Goggles and disposable gloves have also been provided. Although wearing these items hasn’t been suggested by the Government to help reduce the spread of the virus, our engineers will be able to do so if a customer prefers, they do.
Customer health information
We kindly ask our customers at this time when booking a job to inform us if anyone in the property is in isolation, has symptoms, or has been diagnosed with COVID-19.
Unfortunately, we wouldn’t be able to send an engineer to resolve any maintenance issues in a situation like this. We hope customers understand this policy is to prevent the potential spread of the virus to others and is in line with Government health recommendations.
We’ll keep the information on this page updated regularly and as Government health recommendations change.
